Creators Gifts Native Fabric
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Ordering from Creators Gifts Native Fabric

This page provides instructions on using the shopping cart, and information on shipping charges and our policies on privacy and sales.

How to Order
Your Shopping Cart
Checking Out
Confirming Your Order
Shipping
Payment
Returns & Exchanges
Privacy Policy

How to Order

Ordering products using our on-line shopping cart is easy. Select a product, and you'll be directed to our on-line catalogue. Once you find what you are looking for, choose your preferred quantity of metres and click the "Add to Cart" button.

Your Shopping Cart

To view the contents of your shopping cart, click on the shopping cart icon. You can register changes to your selections by clicking on the "Update Cart" button. To remove an item, check the box beside the item and click on the "Remove Item(s)" button. To remove all the items in your cart, click on the "Empty Cart" button. If you wish to add additional items to your shopping cart, click on the "Continue Shopping" button.

Checking Out

Click on the "Check Out" button from either the catalogue or the shopping cart.

Confirming Your Order

Once you've filled in your shipping information, you'll be asked to confirm your order and shipping details. At this point, you can either go back and change your shipping information or you can confirm or cancel your order. If you confirm your order, a confirmation page will be displayed along with an order number (a copy of your order number and order details will be e-mailed to you). You will be contacted within 48 hours to confirm your order and payment details.

Shipping

We currently only ship to Canadian and US addresses.

Because of the volume of online shopping and the increased costs to ship via Canada Post, we will use the online Canada Post shipment calculator and follow up with you regarding the actual cost of shipping your fabric anywhere in Canada or the US.

We will advise in a follow-up email at the email address you provide on your order. You will have the opportunity to decline or cancel your order before it's finalized.

At a minimum, your order will cost approximately $15 to ship locally. Porch pickup can also be arranged during the pandemic, and afterward, to save on all shipping. Local in-person delivery may also be available in certain situations.

A handling fee of $2 will be applied to all orders.

All dollar amounts are stated in Canadian funds.

Payment

Within 48 hours you will receive an online Paypal invoice delivered to the email address provided in your order. Click on the "Pay Now" button in the invoice and you will be transferred to the secure PayPal website where you will be able to pay for your fabric. You can also pay by e-transfer.

As soon as we receive confirmation that payment has been made, we will mail your fabric order to you by Canada Post Expedited Parcel service and a tracking number emailed to you.

We continue to accept Purchase Orders for business customers, but we no longer offer Canada Post Cash on Delivery service.

Returns & Exchanges

We stand behind the performance of all the products we sell. If a product does not meet your expectations we request that you contact us to discuss options on exchange.

All sales are final on cut fabric, but our highest priority is customer satisfaction. Please contact us if the product your receive does not meet your expectations.

Privacy Policy

Creators Gifts Native Fabric collects customer information for the sole purpose of processing online orders. We do not share any information that you provide with any other company or third party.

When you place an order, we collect your name, mailing address, phone number, and e-mail address. We require this information to prepare your order and to contact you to confirm your order. In the future, we may decide to send e-mails to existing customers to advise them of new products, promotions, sales, etc. However, we will always first give you the option of declining these types of e-mails.

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